Corporate Office:
4AA, Force Road,
By Race Course,
Onikan, Lagos,
Nigeria

Tel:
     01-3427512
     01-2914055
     01-4543081

E-mail: biz@megacapitalng.com

Complaints Management Policy

Complaints are a valuable source of feedback and important tool for business and staff development. Diligent and prompt attention to complaints can help us identify the needs of our clients and stakeholders, understand our business short comings, and if well managed, increase client satisfaction and improve overall performance.

In order to ensure quality service delivery and customer satisfaction, clients are encouraged to make their feelings known to the management on the quality of service received from the staff or the company through any or all of the complaint channels below.

Complaints Procedure

Oral Complaints

All oral complaints should be made directly to the Managing Director vide personal visit or telephone call or SMS to 08179073791.

Written Complaints

While all written complaints should also be addressed to:

the Managing Director,
Mega Equities Ltd,
4AA, Force Road By Racecourse, Onikan, Lagos.
Or email address: info@megaequities.com

A written or verbal complaint should include the following:

  • The complainant’s name, account number and contact details.
  • Full details of the event, dates and places concerning the complaint.
  • The names of others who may have witnessed or have information about the complaint.
  • Any other evidence that supports the complaint.
  • The desired outcome.

 

All complaints lodged with the firm will be investigated and the outcome of the investigation will be communicated to the complainant within 10 working days.

If a complainant is not satisfied with the outcome of the investigation by the firm, he/she may request a review of the complaint by the Association of Stockbroking Houses of Nigeria (ASHON). Where the Association fails to resolve the issue within a reasonable time, the client is free to escalate the issue to the Nigerian Stock Exchange (NSE).

Thank you for your cooperation.

Sam Onukwue
Managing Director